People are motivated by a lot of different things – fame, fortune, or just the self-satisfaction that comes from actually DOING something.
But there’s something else – some other factor that keeps that dream alive….keeps the drive strong…. and when it’s gone, it just looks like defeat.
I’m looking at a defeated area of the business. It’s a technology team. It’s just rife with throwing process and roadblocks in front of people. These are people that just don’t want to do the right thing. That hide behind process. That create roadblocks for others. They just ‘show up’, but they never really show up.
How did they get so dang busted up like a beaten dog in a shelter? How did they come to become so defensive over every little thing? They’ve certainly bubbled themselves into an isolated little world on their own, weary of interlopers and even those trying to genuinely help.
It just breeds hostility. I don’t like having to escalate, but at this point, it just feels like I’m avoiding a sort-of human toxic sludge pile so I can get the right things done, and I’m really not feeling bad about it anymore. I escalated 3 branches of management higher than me within the course of 2 hours because I didn’t have the time or patience to try to reason with them. It’s good for the business, but wouldn’t it be better if I got the point across…. got them to buy in without having to go over a few helmets?
Simultaneously, I wonder how such an area of the business survives with such obvious reactions to simple questions, not limited to diversions, deflections, derision, and indecision.
Anyway, that’s beyond my direct capability to fix… either motivating them, or just tossing the sludge out. They are people at the end of the day, and I’m sure they have no ill-will or mean to do the ‘wrong’ thing…. I hope someone can light the right kind of fire under them. But for now, they are a sad, defeated crew.